So I wrote up a piece on how my academic research on the design of consumer service experiences informed some of the choices we made when developing our most recent board game. You might find it interesting.
https://medium.com/@CRA1G/how-research-on-service-experiences-helped-our-game-design-e15dfb400dfa
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Thank you, Lego, for letting me simply tell you online which parts were missing from the boy's Christmas present and sending them to me,...
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