The reason a manufacturing plant exists is to produce product. Everything that directly produces product creates
external value and should be considered primary. Everything in the plant that does not produce product is there to support those people and systems that do. That is how they create
internal value and should be considered secondary. The needs, desires, or preferences, no matter how legitimate, of secondary entities should never outweigh the legitimate needs, desires, and preferences of primary entities unless there is a compelling, customer-value-based reason for doing so.
This is true for manufacturing plants. It is also true for fast food restaurants. And hotels. And landscapers. And, yes, universities.
The reason a college exists is twofold: to produce research and to teach students. In other words, its
raison d'ĂŞtre is to generate and disseminate knowledge. Faculty are the primary agents involved in research and teaching. As a result, faculty are primary resources.
In contrast, administrators and staff are secondary resources and are ultimately there either to help the faculty do their jobs or to help students with their needs. Even someone as obscurely related as, say, fundraising is connected in this way. Fundraising staff support the Dean or President, who is supposed to generate and resources that enable research and teaching.
If there is a productivity loop within the organization that doesn't ultimately end in research and teaching, one has to question why it exists. Many colleges and universities have forgotten this basic, common-sense concept.
Also, colleges are increasingly shifting administrative burdens away from staff to faculty (e.g., requiring faculty to process their own travel reimbursement paperwork). This makes zero sense. Why would you ask an employee who can produce primary value (in this case, do research and teach) to do the job of someone who cannot, especially when they're paid more? It would be like having the surgeon clean up the OR after a procedure instead of simply walking across the hallway to another patient who's ready to go.
Ultimately, every organization has a core mission. If someone or something's contribution to the mission isn't clear, it should be scrutinized for possible removal.